PO Box 4258
TERMS AND
CONDITIONS
PAY FOR SUPPORT
(a) Services: Loncto Enterprises, LLC will attempt problem diagnosis and a solution over
the telephone for an applicable fee. In certain cases, however, problem
diagnosis and support may not be completed because of a problem with your
computer or its configuration that is beyond our control.
(b) User
Responsibility: You understand and agree that prior to contacting or allowing Loncto
Enterprises, LLC to perform diagnostic repair on your computer, it is your
responsibility to back-up the data, software, information or other files stored
on your computer disks and/or drives. You acknowledge and agree that Loncto
Enterprises, LLC shall not be responsible under any circumstance for any loss or
corruption of data and/or software.
IN-HOME SERVICE
(a) Scheduling: Standard service hours are Monday-Friday, 9 AM- 5 PM, Saturday 10 AM - 5
PM. Additional charges may apply for rapid response services or service outside
of standard service hours.
(b) Service
Jurisdiction: Loncto Enterprises,
LLC sets the Service Jurisdiction for each city. If a location lies beyond
Loncto Enterprises, LLC's standard Service Jurisdiction, additional trip charges
may apply. To determine if your location is within the Loncto Enterprises, LLC
standard Service Jurisdiction , please inquire at Loncto Enterprises, LLC by
calling LONCTO ENTERPRISES, LLC 607-288-4084 or 607-227-6556 for information
pertaining to standard Service Jurisdictions and applicable trip charges.
(c) Additional
Hardware or Software Install/Service:
This service is only available to customers who have already purchased one
on-site service and are purchasing this as a second service. Approved services
must be one of the following: software installation, software service, memory
installation, sound/video card installation, network card installation, modem
installation, CD/DVD-RW installation, or CD/DVD-ROM installation.
(d) An Adult Must
Be Present At Residences or Business:
For on-site services, a person of at least 18 years of age must be present
during the entire time period services are provided. IF THE LONCTO ENTERPRISES,
LLC AGENT ARRIVES AT THE SCHEDULED SERVICE TIME AND NO ADULT IS PRESENT,
SERVICES MAY BE DENIED AND A $125 CANCELLATION CHARGE WILL BE ASSESSED.
(e) BACKUP YOUR
SOFTWARE AND DATA: IT IS YOUR
RESPONSIBILITY PRIOR TO THE ARRIVAL OF THE LONCTO ENTERPRISES, LLC AGENT TO YOUR
HOME OR BUSINES TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR
COMPUTER'S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE
S. LONCTO ENTERPRISES, LLC AND/OR ITS THIRD PARTY SERVICE PROVIDER SHALL NOT BE
RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE,
DATA OR FILES.
(f) Minimum System
Requirements (For Wireless Home Networking Only):
All computers to be networked must have a minimum of 10MB of hard disk space and 32 MB of RAM.
Password(s) for operating systems(s) and/or ISP must be available at the time of service.
Microsoft Windows 98 SE operating system or greater.
Operating System disc and Key Code must be available at the time of service.
All computers and/or peripherals to be networked must be in good working order and Spyware-free.
For all broadband installations, the broadband services must be installed
and operational prior to the time
of service, including connections to any broadband modem.
(g) Access:
The Loncto Enterprises, LLC Agent must receive full access to the computer(s)
and/or peripheral(s) to be serviced, access to your residence or business, your
consent and cooperation to enter your residence or business, and a safe working
environment, working space and electrical power. IF THE LONCTO ENTERPRISES, LLC
AGENT ARRIVES AT THE APPROPRIATE SERVICE
TIME AND DETERMINES THAT HE/SHE DOES NOT REASONABLY HAVE THE ACCESS,
COOPERATION, OR SAFE WORKING AREA DESCRIBED IN THE PREVIOUS SENTENCE, THEN
SERVICES MAY BE DENIED AND A $125 CANCELLATION CHARGE WILL BE ASSESSED.
TERMS APPLICABLE TO PAY FOR SUPPORT AND IN-HOME SERVICES:
LIMITATIONS TO SERVICE: LONCTO ENTERPRISES, LLC AND/OR ITS THIRD PARTY SERVICE PROVIDER RESERVES
THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL SERVICES ORDERED AND INSTEAD
REFUND THE CUSTOMER'S PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT THE MINIMUM
SYSTEM REQUIREMENTS ARE NOT MET OR THE TECHNICAL NEEDS (INCLUDING WIRING OR
OVERCOMING PHYSICAL OR TECHNICAL BARRIERS) OR OTHER REQUIREMENTS OF THE CUSTOMER
ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS
REASONABLY DETERMINED BY LONCTO ENTERPRISES, LLC AND/OR ITS THIRD PARTY SERVICE
PROVIDER.
FORCE MAJEURE: If Loncto Enterprises, LLC's and/or its third party service provider's
ability to render services is impaired by you or circumstances beyond the
control of Loncto Enterprises, LLC and/or its third party service provider,
Loncto Enterprises, LLC and/or its third party service provider may choose not
to provide services.
LIMITATION OF
REMEDY: UNDER NO CIRCUMSTANCES SHALL LONCTO ENTERPRISES, LLC AND/OR ITS THIRD
PARTY SERVICE PROVIDER BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES,
INCLUDING WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES, EXPENSES COSTS, PROFITS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED
DATA, OR OTHER LIABILITY ARISING OUT OF, OR RELATED TO, THE SERVICES PROVIDED BY
LONCTO ENTERPRISES, LLC AND/OR ITS THIRD PARTY SERVICE PROVIDER OR OUT OF THE
INSTALLATION, DEINSTALLATION, USE OF, OR INABILITY TO USE YOUR COMPUTER
EQUIPMENT, HARDWARE, SOFTWARE, PERIPHERALS, OR THE NETWORK RESULTING FROM THE
SERVICES PROVIDED HEREUNDER.
RELEASE OF
LIABILITY: BY SIGNING THE FORM ON THE OPPOSITE SIDE OF THIS PAGE, YOU AFFIRMATIVELY
RELEASE AND HOLD HARMLESS LONCTO ENTERPRISES, LLC AND/OR ITS THIRD PARTY SERVICE
PROVIDER FROM AND AGAINST ANY LOSS, LIABILITY, OR DAMAGE THAT YOU OR THE OWNER
OR LESSEE OF THE EQUIPMENT, HARDWARE OR SOFTWARE THAT IS THE SUBJECT OF THE
SERVICE PROVIDED MERCHANDISE MAY SUFFER, INCLUDING BUT NOT LIMITED TO ANY LOSS
OF ANY DATA AND THE NON-FUNCTIONING OF ANY COMPONENT OR ELEMENT OF YOUR COMPUTER
EQUIPMENT OR PERIPHERALS RESULTING FROM LONCTO ENTERPRISES, LLC AND/OR ITS THIRD
PARTY SERVICE PROVIDER'S AGENTS, PARTNERS AND/OR THIRD PARTY SERVICE PROVIDERS
OF THE EQUIPMENT, HARDWARE OR SOFTWARE THAT IS THE SUBJECT OF THE SERVICE
PROVIDED MERCHANDISE, REGARDLESS OF THE WARRANTIES, DISCLAIMERS AND WAIVERS
PARTICULAR SERVICE AND SHALL CONSTITUTE LIQUIDATED DAMAGES AND ARE A REASONABLE
ESTIMATE OF DAMAGES TO YOU.
CHANGES,
CANCELLATIONS AND REFUNDS
To change your order you
must contact Loncto Enterprises, LLC at 607-288-4084 or 607-227-6556.
You may cancel your order if
you give Loncto Enterprises, LLC at least 2 hours notice prior to the scheduled
performance of services. Cancellations must be completed by calling 607-257-1712
or 607-227-6556. The payment amount will be fully refunded in the manner the
purchase was paid.
If you are not satisfied
with your service: Please call LONCTO ENTERPRISES, LLC 607-288-4084 or
607-227-6556 for resolution. We stand behind our Pay for Support services for 5
days. We stand behind our In-Home Service for 30 days. If there is a problem
with the service we provided and you notify us within the stated time period, we
will work to remedy your problem quickly and at no additional cost.
By signing a copy of
this document, you are confirming that you have read and understand the terms,
and that you acknowledge and agree with the terms stated herein.
Name of
Customer:_______________________________________
Signature of
Customer:____________________________________
Date:__________________________________________________